User Help

In order for you to get the most out of your online experience at NHM Worldwide, we have compiled a handful of information and guidance notes into a single, easy-to-use help section. If you have a non-product related query concerning the use of this website, you can search for your answer by clicking on a relevant help topic below.

If you are unable to find a solution to your problem, you can raise a support ticket by clicking here.

General and product related queries should be sent by e-mail to

Help Topics

Usability:

Accessibility:

General:

How to Navigate this Website

This website comprises of 4 basic navigation systems (top, bottom, left & right). These contain simple text links to various sections of the website and are present on each page. To follow a navigation link, simply hover your mouse cursor over the text relating to that link - which will promptly change color or highlight in some way, such as with an underline effect - before clicking on the left mouse button. Our text links do not rely on Javascript or image replacement, and are therefore extremely simple to use across technologies.

The home page can be located within one click from any point on the website, simply by clicking on one of the two "home" links or by clicking on the company banner, located in the top left corner.

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How to Order Products

To order products online please browse our product range via the "Shop" link, or simply click on the product links located in the left-hand navigation. Placing your order couldn't be easier - all you need do is choose the product(s) you want to purchase by clicking on the "add to cart" button found beneath each product description. This places the product in the online basket, which remembers your selection until you either make a transaction, clear the cart contents, or your cookie expires.

A cookie is a text-only string with set variables that can be saved and recalled in order to increase a user's interactivity on a website. To be able to use our shopping cart, your cookies must be activated in your internet browser. In most cases, you don't need to change anything. In some cases however, cookies are disabled. Click here to learn more about changing your cookie settings.

On the View Basket (or cart contents) page, follow one of the links to "Checkout" and complete the required form fields. The process of purchase at this stage is outlined very clearly. After several pages asking for details, you will be sent to our Netbanx card processing page.

We accept the following: VISA, MasterCard, American Express, SWITCH, Euro, Delta, Diners Club International & JCB.

VISA, MasterCard, American Express, SWITCH, Euro, Delta, Diners & JCB

Orders are shipped with strict confidentiality and are processed with 128-bit encryption.

Instructions in Summary:

  • To order using your credit or payment card, simply click on the product you want on the website and add the item to your shopping cart.
  • You can see the contents of your basket at any time by clicking view basket in the top right hand corner of the screen.
  • When you are ready to checkout, click checkout in the top right hand corner of the screen and follow the instructions to complete the shopping process.

VISA & MASTERCARD:

  • Please ensure that you input precisely 16 digits.

AMERICAN EXPRESS:

  • Please ensure that you input precisely 15 digits.

SWITCH:

  • Please ensure that you enter the correct card number (long number of 16-19 digits across front of card).
  • Include any zeros in the issue number - copy this number exactly.

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Technical Requirements

This website is built almost entirely in pure CSS & XHTML 1.0. Javascript and server-side technology is used abundantly to provide users with an interactive e-commerce website. The design incorporates fixed-width columns which flank a liquid center, making the content area stretch and squash within a user's browser window. To that effect, this website has full support for monitor resolutions of 800x600 and above. There is also partial support for resolutions less than 800x600. Support for handheld devices such as PDA's and WAP phones is currently an active consideration.

NHM Worldwide has been tested and approved for use with the following browsers:

  • Internet Explorer 5+ (IE - Windows)
  • Netscape 6+
  • Opera 8
  • Firefox
  • Mozilla

Please note that browser support, among other technical aspects relating to customer experience and usability, is an ongoing process.

Support for older browsers is currently in development, however it is strongly advised that you upgrade your browser not just to receive a richer experience of the web, but to also improve your computer's online security, functionality and performance.

Recommended (non-affiliates) resources for browser upgrades:

Please note that for older computers with limited hardware, either Firefox or Opera could be considered the best choice for upgrade as they are both relatively gentle on system resources.

Cookies

To be able to use our shopping cart, your cookies must be activated in your internet browser. In most cases, you don't need to change anything. In some cases however, cookies are disabled. To enable cookies in Internet Explorer, click on Tools - Internet Options - Privacy. From here you should be able to select a privacy setting by using the vertical sliding scale. A setting of Medium should suffice for most purposes. It could also be possible that an external application, such as a firewall or pop-up blocker, has affected your cookie settings. If you are having trouble viewing cart contents, retrieving stored carts, or proceeding with checkout, please raise a support ticket here.

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Javascript

To be able to use our shopping cart, you must have javascript enabled on your browser. In most cases, you don't need to change anything - by default most browser packages will provide at very least the minimum javascript support required. However, if javascript has been disabled you will need to re-enable it within your browser or Java console. Also, if (in Internet Explorer) the privacy setting is set too high, javascript is automatically disabled by default. This can also be true of a number of applications which have control over internet settings, such as a firewall or antivirus program. Internet Explorer users click on Tools - Internet Options - Privacy to alter your privacy setting. Medium should suffice for most purposes.

If you are experiencing further problems please raise a support ticket here.

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IE Mac Users

Unfortunately, IE Mac users may experience some difficulties using our e-commerce software. There are also a number of minor design issues relating to browser support. This is an area that will be improved in the coming months.

It is recommended that, to avoid problems using the NHM store, Mac customers should browse our website in another browser (such as Netscape) or on a Windows platform. We apologise for any inconvenience this may cause.

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Disability Awareness

NHM Worldwide shares a burgeoning sense of responsibility for providing access to disabled users with other major e-commerce sites. It is our goal and, we feel, obligation to ensure that our users and potential customers do not suffer discrimination at this website. Therefore, considerable steps are being taken in order to provide acceptable access to all of our customers regardless of their personal situation.

By separating structure from content through our CSS design, measures will be more easily adopted that can achieve these goals.

More information will appear here soon. Accessibility work is currently under construction.

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Language Support

NHM Worldwide is, as the name suggests, a continental business. Language support is therefore an important aspect of our website, and European users will soon enjoy a multi-lingual version of www.nhmworldwide.co.uk

An update will be posted here after language support has been implemented. We thank you for your patience.

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Security

Our orders are shipped with strict confidentiality and are processed with 128-bit encryption.

To view our Security policy, please click here.

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Privacy

Our customers' information is handled with the strictest care.

To view our Privacy policy, please click here.

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Health Information

NHM Worldwide provides a wealth of information on health.

A good starting point for your health questions can be found here.

A more in-depth health resource can be located here.

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Customer Care

Customer Care queries should be mailed to

Well Woman Worldwide,
3875-A Telegraph Road,
PMB 289 Ventura, California 93003

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